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Angela's Tipmentos

5/31/16 3:15 PM

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I know personally from my years of experience as GM how difficult it was to engage with all of our customers.  Let’s face it, all the popcorn, door prizes and free lint rollers are not going to get people to stick around. These days, most people don’t have time to chat, let alone say a quick hello. 

That’s where social media can play a critical role in our customer engagement and retention. Think if it s a virtual CSR. You can hear the good, the bad and the funny - and be able to respond publicly or privately - as you see fit.

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Lorie's Socialmento

5/31/16 2:08 PM

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#Hashtags... a small word with an enormous viral reach. Using #Hashtags in your social media posts can be the difference between reaching hundreds to reaching millions. It has made a huge impact on our social media presence.

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A simple post on Facebook that Jennie and I were off to Chicago for the event changed everything. A friend replies that I should look up her friend Sissy Biggers while we’re there; Sissy will be looking for new and innovative products to showcase on the TODAY SHOW. Four days later, Kathie Lee and Hoda were talking about how great our bags in front of a national TV audience. 



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